How long do your candles last?
The burn time for our 220g candles is approximately 40 hours depending on external factors such as room temperature, draft and length of burning increments.
How do I safely use my candle?
Make sure your candle is in a room temperature environment, without a draft. Drafts can cause uneven burning and smoking which is not good for your candle.
Do not leave your candle burning unattended.
Do not burn your candle near flammable objects.
Always burn your candle on a heat-proof, level surface.
Do not move your candle whilst the wax is liquid, allow it to cool completely so the wax surface does not become uneven.
Make sure to clear the surface of the wax of any bits of burnt wick that may have fallen onto it. This step must be done before you next burn your candle.
If the candle flame is too large, or sooting, please extinguish the flame, allow wax to cool completely, and trim the wick to a max. height 5mm (1/4 inch).
You will find this information on the base of your candle too.
How do I care for my wick?
Be sure to trim your wick to 5mm (1/4 inch) after each burn to avoid soot and smoking. If your wick looks like a mushroom, you can pinch this off between your fingers when the candle has fully cooled, or you can use wick trimmers/scissors.
How long should I burn my candle for?
Be sure to burn your candle in 1-2 hour increments for optimum usage of your candle to allow the wax to pool and melt to the edge of the vessel.
Shorter burning times can cause your candle to tunnel, which is where unmelted wax is left on the edges of the vessel, meaning that you have not burned your candle long enough to form a full melt pool (where all the wax on the candles surface has melted). This means your wick could eventually drown in the wax due to uneven burning. Burning your candle for too long (3 hours or longer) can shorten its life as it can cause the wick to curl or move.
My candle is tunnelling, (there is unmelted wax on the edges of the vessel) what do I do?
Make sure you burn your candle in 1-2 hour increments to avoid tunnelling. A full melt pool will ensure no tunnelling, a perfect burn and a longer lifespan for your candle.
My wick has become very long and looks like a mushroom, is this normal?
Yes, this is absolutely normal, just be sure to trim your wick to 1/4 inch before every burn to ensure maximum efficiency and safety. The longer the wick, the bigger the flame will be which means that your candle will burn faster but also have a big flame which is dangerous.
When do I stop burning my candle?
Stop burning your candle when 10mm of wax remains - if you are towards the end of your candle please keep an eye on this so you don't let it burn beyond this point as this is a safety hazard.
How should I store my candle?
When your candle isn't in use, store in a cool dry place, and try to cover it with a candle lid to protect the wax from dust and debris, which can cause burning problems and affect the scent. Avoid spraying household products near the candle. If you see condensation on the surface of your candle, please wipe this away with a paper towel before lighting. Use your candle in good time to preserve the fragrance as storing for too long can greatly affect its lovely scent.
I have a question which isn't listed here, what should I do?
Check out our General FAQs or contact us at firstname.lastname@example.org